Contact Us

Direct Call

You can call our hotline during operating hours to connect directly with our customer service team:

Hong Kong and Macau customers： +852 2601 1101 ｜ enquiry@aquasana.com.hk
Operating Hours: 9 – 12am, 2 – 6 pm

China customers： +86 400 008 2132  |  CS-CBD@computime.com
Operating Hours: 9 – 12am, 2 – 5pm

Mail

You can submit your enquiry by post to the following address:9/F, Tower One, Lippo Centre, 89 Queensway, Admiralty, Hong Kong

Leave a message online


How to Purchase
Hong Kong and Macau SAR Customers:
Mainland China Customers:
Purchase and Delivery
Order online：
  1. Select the product you would like to purchase.
  2. Click "Purchase Now" button and add the product to shopping cart.
  3. Click "Proceed to checkout" for account registration and payment.
Ordering via phone：
  1. Please specify the model and quantity needed when placing your order via phone call.
  2. Once Customer Service has confirmed that stocks are available, please leave recipient's name, shipping address and contact number.
Ordering via email：
  1. Once you send an email to order Aquasana products, we will contact you within 1 working day to confirm communication.
  2. Once stocks are available, we will then confirm the recipient's name, shipping address and contact number with you.
Delivery：
  1. Your order will be shipped to you via SF Express service.
  2. "Cash on Delivery" service is available for phone orders or email orders.
  3. While special arrangements for deliveries may be made, the ultimate delivery time will be confirmed by SF Express.
Returns and Maintenance
  • Should you find any faults with your products within 14 days of receiving them, please contact our Customer Service hotline and indicate both the order number and the problem
  • Computime China Distribution (Hong Kong) Limited reserves the right to change its exchange and return policies without prior notice.
  • In the event of a dispute, Computime China Distribution (Hong Kong) Limited reserves the right of final decision.
Copyright

Unless otherwise stated, all content within this site and the sites of Computime China Distribution (Hong Kong) Limited and its subsidiaries and associated companies (“The Site”) are the property of Computime China Distribution (Hong Kong) Limited and are protected by copyright and other intellectual property laws. You may print or download any individual pages of the site for non-commercial purposes only [but you must not remove any copyright notice].

Express permission to use any content on The Site must be obtained from the individual owners of The Site.

Trademark

The 「Aquasana」,「阿克薩納」name and logo are trademarks owned by Aquasana Inc. Some trademarks on The Site may be owned by a third party. Trademarks may not be used without express consent of the trademark owner.

「Computime China Distribution (Hong Kong) Limited」，「金寶通中國分銷(香港)有限公司」name and logo are trademarks owned by Computime China Distribution (Hong Kong) Limited. Some trademarks on The Site may be owned by a third party. Trademarks may not be used without express consent of the trademark owner.